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Assisted Travel InformationAssisted Travel Information

For passengers with walking difficulties, the driver will assist you to climb a few steps into the bus and help you into your seat. You should purchase your ticket at Citylink in the usual way.

However, if you normally use a wheelchair* and you need to remain in it for your trip, please DO NOT PURCHASE your ticket on the website

Fully accessible vehicles are being introduced across our network. At present the services offering accessible vehicles are;

  • Service M9 Aberdeeen - Glasgow/Edinburgh via Dundee
  • Service M90 Inverness - Edinburgh/Glasgow via Perth
  • Service 900 Glasgow - Edinburgh

If your service is listed and you wish to check availability on a specific journey and book travel for yourself or a wheelchair user please call 0141 332 9644 (calls charged at standard rate), office hours are:

  • 24h a day, 7 days a week

The customer services agent will require details of your trip and please also have your credit card details ready. The agent will check that there is space on the trip you want. If there is room on the trip, then a bus with a wheelchair lift will be allocated to that trip. If the trip you want is full, the agent will suggest another departure. Please also tell the agent if you are being accompanied on your trip and a reservation will also be made for the other members of your party.

It is very important that you make your reservation as early as possible, but no less than 36 hours before the intended date of travel.

*Dimensions of wheelchair must not exceed – length 1200mm x width 700mm x height 1350mm (height restriction includes seated passenger)

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